Loading SarangAI...
Last updated: September 22, 2026
SarangAI uses prepaid top-ups. Credits purchased for your balance are generally non-refundable once they have been consumed by successful API requests. Credits are not cash, cannot be transferred, and are not a recurring subscription.
We review claims for verified technical billing errors, duplicate charges, or a top-up that was successfully paid but was not credited to your SarangAI balance. Claims should be submitted within 7 days of the payment date.
Email [email protected] with the account email, Midtrans transaction/order ID, payment date and amount, a description of the issue, and proof of payment. Never send your password or complete card number. We may request additional information to verify the claim.
We aim to review complete claims within 3–7 business days. If approved, the settlement method and timing may depend on the original payment channel and its provider. We will notify you by email when the review is complete.
For urgent payment questions, contact [email protected] or WhatsApp +62 815-1795-3111. Please include your transaction ID so our team can locate the payment quickly.